High Speed Internet Services
Our Internet Signal is delivered via your cable connection. Contrary to popular belief they do not interfere with each other service. Our company is proud to offer high speed internet service free from any blockage or filtering.
The Touchstone® DOCSIS® 3.0 Residential Gateway is an 8×4 advanced gateway product. The TG862 combines two analog voice lines, a 4-port Gigabit Router, and a 802.11n wireless access point into a single device capable of supporting both home and small office applications. Using multi-processor technology, the TG862 can achieve high bandwidth performance without affecting voice quality, a historical ARRIS product standard. This feature packed unit will lead the future for advanced home and small office services. The TG862 offers full support for a variety of voice codecs, including HD Voice support, as well as multiple call signaling methods – NCS, Legacy SIP, and PacketCable 2.0 IMS. The ARRIS advanced diagnostics offer easy troubleshooting for Cable Operators providing unprecedented visibility and diagnostic tools to insure carrier grade voice services. Operators strive to push the limits on DOCSIS 3.0 performance delivered to the customer with both the Ethernet and the wireless interfaces. The 802.11n wireless interface can deliver the performance desired while also offering improvements in home coverage above those of previous technologies. Not available in retail. Please check with your service provider for availability
DOCSIS® 3.0 residential gateway with 802.11n, 4 Port Router, and 2 voice lines with IPv6 Support
8×4 Channel Bonding
Multi processor technology for highest performance
Energy management and conservation for cost savings
Enhanced WebGUI interface with technician level access
The front of the Telephony Gateway has the following indicators.
- A. Battery: indicates battery status
- B. Tel 2: indicates the status of telephone line 2
- C. Tel 1: indicates the status of telephone line 1
- D. Secure: indicates Wireless Protected Setup (WPS) is active
- E. WiFi: indicates the status of the wireless LAN
- F. Ethernet: indicates Ethernet connectivity between the Telephony Gateway and computers
- G. Online: indicates internet data transmission status
- H. US: indicates upstream connectivity
- I. DS: indicates downstream connectivity
- J. Power: indicates whether AC power is available to the unit
The rear of the Telephony Gateway has the following connectors and controls:
- A. WPS buttons: begins associating the Telephony Gateway with a wireless device
- B. Reset buttons: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button.
- C. USB: USB host connector – future support for external USB devices
- D. Telephone 1/2: connector for the first phone line (or both lines of a 2-line phone)
- E. Telephone 2: connector for the second phone line
- F. Ethernet (1-4): connectors for use with a computer LAN port
- G. Cable: connector for the coaxial cable
- H. Power: connector for the power cord
Login to the Arris TG862 Router
The Arris TG862 has a web interface for configuration. You can use any web browser you like to login to the Arris TG862. In this example we’ll use Internet Explorer.
Enter Arris TG862 Internal IP Address
Put the Internal IP Address of your Arris TG862 in the Address Bar of your web browser. It looks like this:
Then press the Enter key on your keyboard. You should see a dialog box pop up asking your for your Arris TG862 username and password.
Arris TG862 Default Username and Password
You need to know the username and password to login to your Arris TG862. All of the default usernames and passwords for the Arris TG862 are listed below.
Enter your username and password in the dialog box that pops up. It looks like this:
Arris TG862 Home Screen
You should now see the Arris TG862 Home Screen, which looks like this.
If you see this screen, then congratulations, you are now logged in to your Arris TG862. You are now ready to follow one of our other guides.
Reset the Arris TG862
The first step in any reset is to make sure the device remains on during the entire process. If the router gets turned off or unplugged during this process you could end up with a permanently damaged router.
Now you need to locate the very tiny reset button located on the back of the router. We have found it for you and circled it in red in the image below.
Now use a sharp object such as an unwound paperclip or tip of a pencil to press and hold the tiny reset button for about 10 seconds. If you don’t hold the reset button down for the entire 10 seconds you may only reboot the router instead of the desired reset.
Remember that this will erase everything you have done to your router. Try other troubleshooting methods first.
Login to the Arris TG862
Now that you have finished resetting the Arris TG862 router you should login to the Graphical User Interface using the default username and password from the factory.
Change Your Password
Next it’s a good idea to change the router’s default password to something new. This can be just about anything you like. Tip: After creating a password you should write it down on a post-it note and stick it to the bottom of the router for next time you need to login.
Setup WiFi on the Arris TG862
The last setting we urge you to change is the WiFi security. The security is reset as well as the password you use to secure your network. Some router manufacturers like to leave the security open as the default. We strongly recommend changing this to WPA2-PSK
This takes you to the page you see here. First, you will need to change your Wireless Network Name (SSID). This is the network ID and should be unique. This can be just about anything you like, but we recommend avoiding personal info.
Now take a look at your Channel. There are three different channels that everyone should be using to avoid partial overlap, 1, 6, or 11.
Now in the Security Mode, choose WPA2-PSK(AES)(Recommended).
The last setting is titled Pre-Shared Key. This is the internet password and should be unique. We recommend using at least 14 to 20 characters.
That’s it, just click the Apply button before you exit.
Possible Problems when Changing your WiFi Settings
After making these changes to your router you will almost definitely have to reconnect any previously connected devices. This is usually done at the device itself and not at your computer.
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